FAQs
1. What type of jewelry does Oraya Jewels offer?
Oraya Jewels offers a curated collection of elegant jewelry, including rings, necklaces, earrings, bracelets, and timeless statement pieces designed to complement every style and occasion.
2. How long does shipping take?
Orders are processed within 1 business day and typically delivered within 4–8 business days.
3. Do you provide order tracking?
Yes! Once your order has been shipped, you will receive a tracking number via email so you can monitor your package's journey.
4. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
5. Can I return or exchange my jewelry?
Yes. If you're not completely satisfied with your purchase, please contact our support team within the return window for assistance with returns or exchanges.
6. How do I care for my jewelry?
To maintain its beauty, store your jewelry in a dry place, avoid contact with water, perfumes, and chemicals, and clean it gently with a soft cloth.
7. Can I cancel or modify my order after placing it?
Orders can only be modified or canceled before they are processed. Please contact us as soon as possible if you need changes.
8. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping costs and delivery times may vary based on your location.
9. Is my payment information secure?
Absolutely. All transactions are protected using industry-standard SSL encryption to ensure your personal and payment information remains secure.
10. How can I contact Oraya Jewels?
You can reach our customer support team via contact us form.
11. Are your jewelry pieces suitable for gifting?
Yes! Our jewelry makes the perfect gift for birthdays, anniversaries, weddings, holidays, and other special occasions.
12. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we'll work quickly to resolve the issue.